What is iParent?

iParent is a computer program that allows parents the convenience of keeping up with their child's academic progress from a home computer using an internet connection.

iParent provides access to the child's attendance record, a list of grades, the current average of each class recorded in the electronic grade book, and the current daily schedule of classes.

iParent can provide this convenient access while also keeping the student information secure. Only approved family members will be able to access student records using a password set by the parent. All student records and grades will be viewed in a read only format so no changes can be made over the internet.

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Creating an Account

After registering for i-Parent at a child's school, you may create your account.

Directions:

1. Click on the i-Parent link
2. Choose "I haven't registered yet."
3. Enter district number (#0657)
4. Enter the access key you obtained from the school exactly as written with NO SPACES. The access key is in all caps so having Caps Lock on makes entering the key easier.
5. Enter the birth date of your oldest child currently enrolled in a Floyd County School.
6. Create your own user name (in all capital letters, at least 6 characters)
7. Create your password (read listed requirements)
8. Answer password hint questions
9. Log In
10. You should see a screen with all of your children listed.
11. Select a child's name to view their information.

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Using i-Parent

Directions:

1. Click on the i-Parent link.
2. At the login screen, enter the district number 0657, your user name (in all capital letters), and password.
3. Click Login.
4. Click on a child's name.
5. You should see the child's daily schedule along with three menu choices related to student records:
   A. Attendance - view daily attendance, a yearly summary, and detailed attendance by date.
   B. Grade book - Each class has a link to a progress report or a list of assignments with grades.
   C. Schedule - view child's daily schedule.
6. Other choices from the menu are administrative. They are:
   A. Preferences - allows you to choose to be alerted when you child is absent.
   B. Change Password - change your login password
   C. Select a Student - returns you to the name page to access other sibling records.
   D. Log Out - log out of i-Parent
7. Be sure to LOG OUT.

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Troubleshooting

1. If login fails 9 times, the account will be locked and you must contact the school to unlock the account.
2. Remember the username is in all CAPITAL letters
3. Remember the password are case sensitive.
   (Ex. - A is equal to A , a is not equal to A )
4. Floyd County Schools can not be responsible for your PC, operating system, or web browser.
5. Anti-virus software and an older version of a browser may prevent i-Parent from functioning properly.
6. IE7 Browser - Check for New Page 
7. For support contact the local school of the oldest child.

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Forgotten Logins & Passwords

• Parents Logging in for the 1^st time - Parents will obtain their i-Parent login and password from the school of the oldest child. The school has the ability of verifying parent IDs and rights to their child's(ren's) records. The schools will notify the parents when and where parents will be able to get their login information. Parents are encouraged to write down the i-Parent web address, their login and password, and the answers to their three security questions incase they are forgotten.
• After having used i-Parent - If password is forgotten, click the "I forgot my password" button on the login page and answer the three questions to obtain your password and login to view child's(ren's) grades.
• Unable to answer the 3 questions - If the three questions cannot be answered, parent(s) will need go to the school of the oldest child and let the registrar show them their three questions and their password. This will be done only after verification of ID and that there are no restrictions (court or judge ordered) upon the parent viewing their child's(ren's) school records. Passwords will not be given out over the phone or by an email.

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Help with i-Parent Login

• I cannot register my access key from the school 

1. Please make sure of the following:

• District Code 0657
• NUM Lock is ON
• CAPS Lock is OFF
• You must be utilizing Internet Explorer 6.0
• No spaces in Access Key, must be typed exactly as written on sheet given to you.
  Make sure that {braces} [brackets] and (parentheses) are entered correctly
• If using AOL, please make sure it is minimized

2. Make sure when you set up your user id, it is at least 6 characters in length and all capital letters.
3. Password must be at least 5 characters in length and may be lowercase or capital letters (user's option)
4. Child's date of birth must be entered in the following order in the drop down list: Year, month, day

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• I get an error message saying my oldest student's birthday is incorrect  

Please make sure there are no spaces in the Access Key; it must be typed exactly as written on the sheet given to you. Make sure that {braces} [brackets] and (parentheses) are entered correctly. The child's date of birth must be entered in the following order in the drop down list: year, month, day.

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• The information for my child is incorrect  

Solution One:	Please contact your student's school to have the information entered correctly.
Solution Two:	Make sure your internet browser settings are set to refresh at every visit to page. Directions View here

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• I cannot login using my User Name and Password 

Please make sure of the following:

1. District Code 0657
2. NUM Lock is ON
3. CAPS Lock is OFF
4. You must be utilizing Internet Explorer 6.0 or higher
5. If using AOL, please make sure it is minimized

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• I have forgotten my User Name or Password 

Click on the "I forgot my password" link on the i-Parent screen and answer the security questions.

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• I get an error message saying that my account is disabled 

Please send an email to the appropriate I-Parent Coordinator from this contact list.

Make sure you have the following information in your message ...PLEASE NOTE,
fields in RED are MANDATORY fields, and your e-mail CANNOT be processed without the mandatory information.

1. Full description of the problem. (record all error messages, if any)
2. Date and Time of day or night you were trying to access i-Parent.
3. Both parents' first and last name.
4. E-mail address
5. Name and date of birth of oldest student currently enrolled in the school district.
6. Phone number where Parent can be reached.
7. Access key, if unsuccessful in entering or if getting invalid birth dates.
8. i-Parent USERNAME, if created already.

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• I get a message saying that my password is expiring 

You must change your password when you get a message stating the password is expiring.
To change your password:

1. Login to i-Parent.
2. Click on your oldest student.
3. Click on change password on the left hand side.
4. Enter new password.

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• System hangs on "Verifying I-Parent Login ...Please Wait" 

1. Go to the toolbar at the top of the Internet Explorer browser and click on "Tools".
2. Then click on "Internet Options".
3. Then click on the "Security" tab at the top of the page.
4. Click on the globe icon that says "Internet".
5. In the gray box that says "Security level for this zone", click on DEFAULT LEVEL.
If it is not grayed out (if it is grayed out, go to step 6 now).
6. You should now see a gray slider bar that can be moved up or down.
Move the slider to the second notch from the top (Medium) for the security level.
7. Click on "Apply" at the bottom right of the Internet Options screen.
8. Click "OK".
9. Proceed to login again using the I-Parent username and password that you created.

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